Order Processing:

• Please note that once you have completed your order it will be processed within 3 business days. 
• Your form of payment will be charged at the time of purchase.
• If you would like to cancel your order please contact us at service@JulepRose.com.
• Once your order has shipped it cannot be canceled (please refer to our return policy).
• To reduce our carbon footprint many items are shipped directly from the manufacturer.

Shipping Rate Schedule:

• Purchases of $1.00 - $25.00 : $10.00 fee
• Purchases of $25.01 - $50.00 : $12.50 fee
• Purchases of $50.01 - $75.00 : $15.00 fee
• Purchases of $75.01 - $99.99 : $18.00 fee
• Purchases of $100.00 and more: FREE

Delivery Information:

• We only offer ground shipping at this time. 
• Delivery within 5-7 business days for the 48 Contiguous states. For PR, HI, and AK, delivery may take 3-5 additional business days.
• When your item is shipped we will send you a tracking number for your package.
• Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipments.

Except for any products designated on the Site as non-returnable, we will accept a return of the products for a refund of your purchase price, less the original shipping and handling costs, provided such return is made within fourteen (14) days of shipment and provided such products are returned in their original condition. To return products, please email return@JulepRose.com to obtain a “RETURN MERCHANDISE AUTHORIZATION (RMA)” number and the shipping return address. Returns will not be accepted without an RMA number or items shipped to the incorrect address. 

Please note that you are responsible for all shipping and handling charges on returned items. We strongly recommend that you fully insure your return shipment against loss and damage, because you bear the loss during shipment.

Refunds are processed within approximately ten (10) business days of receipt of your merchandise. Your refund will be credited back to the same payment method used to make the original purchase on the Site.

This document contains very important information regarding your rights and obligations, as well as conditions, limitations and exclusions that might apply to you. Please read it carefully.  

By placing an order for products or services from this website, you accept and are bound by these terms and conditions.

You may not order or obtain products or services from this website if you do not agree to these terms and are not at least 18 years of age.

These terms and conditions apply to the purchase and sale of products and services through www.juleprose.com (the "Site"). These Terms are subject to change by Julep Rose without prior written notice at any time, in our sole discretion. The latest version of these Terms will be posted on this Site, and you should review these Terms prior to purchasing any product or services that are available through this Site. Your continued use of this Site after a posted change in these Terms will constitute your acceptance of and agreement to such changes.

You agree that your order is an offer to buy, under these Terms, all products and services listed in your order. All orders must be accepted by us, or we will not be obligated to sell the products or services to you. We may choose not to accept any orders in our sole discretion. 

All prices posted on this Site are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation e-mail. Price increases will only apply to orders placed after such changes. Posted prices do not include taxes or charges for shipping and handling. All such taxes and charges will be added to your merchandise total and will be itemized in your shopping cart and in your order confirmation e-mail. We are not responsible for pricing, typographical or other errors in any offer by us and we reserve the right to cancel any orders arising from such errors.

We will arrange for shipment of the products to you. Please note the timing and charges under “Shipping & Order Processing” section of this document.

These terms require the use of arbitration on an individual basis to resolve disputes, rather than jury trials or class actions.